Question 1

What payment methods do you accept?

Accepted Answer

We accept PhonePe, UPI, and Cash on Delivery (COD). All online payments are processed securely through certified payment gateways.

Question 2

How do I track my order?

Accepted Answer

You can track your order by visiting our Order Tracking page and entering your order number and email address. You'll also receive tracking updates via email and SMS.

Question 3

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order before it's shipped. Once shipped, you'll need to refuse delivery or initiate a return after receiving the product.

Question 4

What is your refund policy?

Accepted Answer

Refunds are processed within 7-10 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.

Question 5

How long does delivery take?

Accepted Answer

Standard delivery takes 3-7 business days depending on your location. Express delivery (1-2 days) is available for select pincodes at additional cost.

Question 6

Do you deliver nationwide?

Accepted Answer

Yes, we deliver to most pincodes across India. Please check serviceability by entering your pincode on the product page.

Question 7

What if I'm not home during delivery?

Accepted Answer

Our delivery partner will attempt delivery 2-3 times. If unsuccessful, the product will be returned, and you can reschedule delivery or request a refund.

Question 8

Is installation included?

Accepted Answer

Basic installation guidance is provided. Professional installation services are available at additional cost for select products.

Question 9

Are your products genuine?

Accepted Answer

Yes, we are authorized dealers of Bosch and Siemens. All products come with original manufacturer warranty and genuine parts.

Question 10

What warranty is provided?

Accepted Answer

All products come with manufacturer's warranty (typically 1-5 years depending on the product). Extended warranty options may be available.

Question 11

How do I claim warranty?

Accepted Answer

Contact our Service AI agent or call our support number. We'll create a service request and arrange technician visit if needed.

Question 12

Can I return a product if I don't like it?

Accepted Answer

Yes, we have a 7-day return policy. The product must be unused, in original packaging, with all accessories and tags intact.

Question 13

What is AI Sales Agent?

Accepted Answer

Our AI Sales Agent is a smart chatbot powered by advanced AI that helps you find the perfect products, compare options, and get personalized recommendations 24/7.

Question 14

Can AI help with technical issues?

Accepted Answer

Yes! Our AI Service Agent can help troubleshoot common issues, provide step-by-step fixes, and create service requests for professional assistance.

Question 15

Is AI chat free to use?

Accepted Answer

Absolutely! All our AI agents are free to use and available 24/7 to assist you with sales, service, and delivery queries.

Frequently Asked Questions

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