Return & Refund Policy

Last updated: December 2024

Important Notice

At Aditya Retail, we are committed to ensuring your complete satisfaction. Please read our return policy carefully to understand the process for different scenarios.

Key Highlights

Transit Damage

Handled by Aditya Retail upon inspection

Defective Products

Handled directly by the Brand (Bosch, Siemens, etc.)

Report Within

48 hours of delivery for transit damage

Refund Timeline

7-10 business days after approval

1. Transit Damage - Handled by Aditya Retail

If your product arrives damaged due to transit (shipping), Aditya Retail will take full responsibility and handle the return/replacement upon inspection.

What qualifies as Transit Damage?

  • Physical damage to the product (dents, scratches, broken parts)
  • Damaged or tampered packaging
  • Missing items from the package
  • Wrong product delivered

How to Report Transit Damage:

  1. Report within 48 hours of delivery
  2. Take clear photos/videos of the damage and packaging
  3. Do not install or use the damaged product
  4. Contact us via email or phone with your order number and photos
  5. Our team will arrange inspection and pickup

Resolution Options:

  • Replacement: We will send a new product at no extra cost
  • Full Refund: If replacement is not available, full refund will be processed

2. Defective Products - Handled by Brand

For products that are defective or develop faults after delivery (manufacturing defects), the return/replacement will be handled directly by the respective brand under their warranty policy.

What qualifies as a Defective Product?

  • Product not functioning as intended
  • Manufacturing defects discovered after installation
  • Electrical or mechanical failures
  • Components not working properly

How to Claim for Defective Products:

  1. Register your product on the brand's official website
  2. Contact the brand's customer care or authorized service center
  3. Keep your invoice and warranty card ready
  4. The brand will inspect and provide repair/replacement under warranty

Brand Service Centers:

Bosch Home Appliances

Website: bosch-home.in

Helpline: 1800-266-1880

Siemens Home Appliances

Website: siemens-home.bsh-group.in

Helpline: 1800-209-1850

Note: Aditya Retail will assist you in connecting with the brand's service team, but the final decision on repair/replacement under warranty lies with the brand.

3. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse, negligence, or improper installation
  • Products with tampered serial numbers or warranty seals
  • Products that have been installed and used (unless defective)
  • Products returned after the specified return window
  • Customized or made-to-order products
  • Products without original packaging and accessories

4. Return Process

1

Initiate Return Request

Contact us via email (returns@adityaretail.com) or phone with your order number and reason for return.

2

Submit Evidence

Share photos/videos of the product showing the issue (for transit damage).

3

Inspection & Approval

Our team will review your request and schedule a pickup if approved.

4

Pickup & Verification

Product will be picked up and verified at our warehouse.

5

Refund/Replacement

Refund will be processed within 7-10 business days, or replacement will be shipped.

5. Refund Information

Payment MethodRefund Timeline
UPI / PhonePe / Google Pay3-5 business days
Credit/Debit Card5-7 business days
Net Banking5-7 business days
Cash on Delivery (COD)7-10 business days (via bank transfer)

*Refund timelines are subject to bank processing times

6. Contact Us

For return requests or queries, please contact us:

Email: returns@adityaretail.com

Phone: +91 80 1234 5678

Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM