Terms & Conditions

Last updated: December 2024

1. Agreement to Terms

Welcome to Aditya Retail. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not use our services.

2. Definitions

  • "Company," "We," "Us," "Our" refers to Aditya Retail
  • "Website" refers to our e-commerce platform
  • "Customer," "You," "Your" refers to the user or purchaser
  • "Products" refers to items available for purchase on our website
  • "Order" refers to a request to purchase products from us

3. Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. Colors may vary slightly due to monitor settings.

3.2 Pricing

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice. The price at the time of order placement will be honored.

3.3 Availability

Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only when you receive an order confirmation email from us.

4.2 Payment Methods

We accept the following payment methods:

  • UPI (PhonePe, Google Pay, Paytm, etc.)
  • Credit/Debit Cards
  • Net Banking
  • Cash on Delivery (COD) - where available

4.3 Payment Security

All payments are processed through secure, PCI-compliant payment gateways. We do not store your complete payment card details on our servers.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery timelines, charges, and procedures.

  • Delivery timelines are estimates and not guaranteed
  • Risk of loss passes to you upon delivery
  • You are responsible for providing accurate delivery information
  • We are not liable for delays due to unforeseen circumstances

6. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds.

Important: Returns on defective goods are handled directly by the Brand (Bosch, Siemens, etc.). Transit damages are handled by Aditya Retail upon inspection.

7. Warranty

All products sold by Aditya Retail come with the manufacturer's warranty as specified in the product documentation. Warranty claims must be directed to the respective brand's authorized service center.

We assist customers in connecting with brand service centers but are not responsible for warranty fulfillment, which is the sole responsibility of the manufacturer.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Aditya Retail or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

10. Limitation of Liability

To the maximum extent permitted by law, Aditya Retail shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from your use or inability to use our services
  • Any third-party claims against you

11. Indemnification

You agree to indemnify and hold harmless Aditya Retail, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these terms or your use of our services.

12. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services after any changes constitutes acceptance of the new terms.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Aditya Retail

Email: legal@adityaretail.com

Phone: +91 80 1234 5678

Address: Bangalore, Karnataka, India